Refund policy

We stand behind our printing

If you are not happy with the print quality, we will reprint your order. Contact us within 15 days of delivery with your order number and photographs, and we will make it right.

What we cover

  • Color that does not match our published standard
  • Misregistration, banding or incomplete transfer
  • Adhesion failure on transfers applied within our published press settings
  • Damage in transit
  • Any error we introduced in production

What we cannot cover

Gang sheets and transfers are printed to order from your artwork. They cannot be resold, so we are unable to accept returns or exchanges on them.

We print your file exactly as supplied and do not proof artwork before printing. That is how we keep turnaround fast and pricing low, and we pass the saving on to you. We cannot accept responsibility for:

  • Spelling, punctuation or grammatical errors in the artwork supplied
  • Low-resolution or poor-quality uploaded images
  • Design errors introduced during the design process
  • The wrong size, length, product or film selected at checkout
  • Artwork positioned or scaled incorrectly in an uploaded gang sheet

Please review your file and your selections carefully before ordering.

Supplies

Adhesive powder, white ink shakers and consumables.

  • Unopened and in original packaging — returnable within 30 days for a full refund
  • Opened powder or ink — not returnable. Once a sealed container has been opened we cannot verify the contents or resell it
  • Faulty on arrival — contact us within 15 days and we will replace or refund it
  • Return shipping is paid by the customer unless the item was faulty or we shipped the wrong product
  • No restocking fee

Services

Artwork services and White Label activation are non-refundable once work has begun. If you need to cancel before we start, contact us and we will refund in full.

Damaged or lost shipments

  • Visible damage on delivery — photograph the packaging before opening, note the damage with the carrier, and contact us within 48 hours
  • Damage found after opening — photograph the item and the packaging and contact us within 15 days
  • Tracking shows delivered but nothing arrived — contact us and we will open a trace with the carrier

Cancellations

Printed orders can be cancelled for a full refund any time before they enter production. Once printing has started the material is committed and we cannot cancel.

Supplies can be cancelled any time before dispatch.

How to start a claim

Email info@moretranz.com or call (470) 738-8300 with:

  1. Your order number
  2. Photographs of the issue, including the packaging where relevant
  3. A short description of what went wrong

We respond within one business day.

How refunds are issued

Approved refunds return to the original payment method within 5–10 business days of approval. Reprints are produced on our standard turnaround and shipped at no cost to you.